Terms & Conditions

However, any request of withdrawal of funds from Your real money balance prior to completing the Requirement will cause the removal of the Bonus Funds from Your bonus balance in full and they will not be converted into real money; any Pending Bonuses see section 68 below will be removed as well. Please be advised that all cash out requests will appear as "Pending" for 3 business days for Swedish Players - 24 hours , during which time You can cancel the request. Withdrawals When You request a withdrawal, the funds requested are transferred to the payment method s You initially used to deposit. We urge You to review information available at https: The Company shall review the details, information and documentation provided by You as a part Our "know your customer" process. In a case where We cease to offer Our Services in a specific jurisdiction, a reasonable processing fee beyond that stated in section 7 may be charged to You upon withdrawal. Sign up and deposit features allow your to manage your account from anywhere to get right into the action.


In addition, if You deposited money using any type of payment method other than a credit card, and age verification has not been satisfactorily completed in respect of You within 72 hours of You attempting to register and open an Account and deposit money with the site, then i Your Account may be frozen, and ii no further gambling will be permitted via Your Account until age verification has been successfully completed.

In addition, the Company reserves the right at any time to request from You evidence of age and if satisfactory proof of age is not provided within 72 hours of Our requesting such proof, then the above-mentioned consequences will apply, mutatis mutandis. In the event that it is found that You are under the age of 18, or the legal age as determined by the laws of the country where You live whichever is higher , then the Company shall close Your Account and return to You all funds deposited, but the bonuses, winnings and bonus winnings shall not be paid and will be voided.

Employees, directors and officers of the Company, as well as members of their families, affiliates or subsidiaries, and all other persons connected, directly or indirectly, to the computer systems or the security system employed by the Company, as well as any person involved in the operation of this Site and the establishment thereof, including, but not limited to advertising, promotion and fulfillment agencies, insurers and legal advisers, webmasters and web suppliers and family members thereof, are not entitled to participate in any of the Services.

For the sake of good order it is clarified that any person who is not entitled to participate as aforesaid - as well as any other person who substitutes such excluded person - is also not entitled to any of the prizes afforded or referred to by the Site, and the Company reserves the right to suspend the Account including freezing all funds deposited within and void all bonuses, winnings and bonus winnings in the Account.

Account Registration Anyone interested in participating in the Services is obliged to register and open an Account at the Site. The Company shall review the details, information and documentation provided by You as a part Our "know your customer" process. You shall be fully and solely responsible to reserve in confidentiality Your Identification Details and not to transfer them to another. The full responsibility for an unauthorized use of Your Identification Details lies solely with You, and You alone will bear all responsibility derived from any unauthorized use of Your Identification Details.

If You misplace, forget or lose Your Identification Details because of anything other than the Company's error, the Company shall not be liable for any direct or indirect loss associated with such occurrence.

You are only allowed to have one Account at this Site. If You open more than one Account, the Company may block or close any or all of Your Accounts at its sole and absolute discretion; in which case the Company may void the bonuses, winnings and bonuses winnings in the Accounts as well as return all funds deposited in the Accounts.

The Company may at its own discretion and without having to provide justification, refuse to open an Account or close an existing Account. However, all contractual obligations already made will be honoured.

You hereby represent that the registration of Your Account is done personally by You and not by any third party.

You further represent, warrant, acknowledge and undertake that a You will not use Your Account, and will not allow any third party to use Your Account, for any Illegal Actions, b in case You will perform any Illegal Action the Company shall be entitled to disclose any and all of Your details and information to the relevant authorities, and to suspend Your Account including freezing all funds deposited within and void all bonuses, winnings and bonus winnings in Your Account, c all money that You deposit into Your Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source; d You shall be solely responsible for all losses, liabilities and damages incurred as a result of any Illegal Action performed by You and You shall indemnify Us for any such losses, damages and liabilities, e You have not had an Account in the past which was terminated or suspended by the Company, f the means of payment e.

Account Operation It is unlawful to deposit any money in Your Account from ill-gotten means, and You will not make such deposits. Without derogating from the above, You hereby acknowledge that the Company will check all transactions to prevent money laundering, and will report any suspicious transactions to the relevant authorities.

The following deposit methods are available to deposit money with the Company: Availability of each payment method depends on Your registration country and chosen currency. Your Account will be credited with the deposit only after the deposit is confirmed by the Company and the relevant payment method; until such confirmation is received, Your Account will not include such deposit in the Account's balance.

The Company does not provide credit, nor does it participate in, arrange, permit or knowingly facilitate the giving of credit.

Your attention is drawn to the fact that the Company imposes certain deposit limits, at its discretion and subject to various reviews and verifications performed by the Company.

The Company is required by its licence issued by the Gambling Commission to inform You about what happens to funds which the Company holds on account for You, and the extent to which funds are protected in the event of insolvency. The Company shall hold your funds in a separate bank account so as to be kept segregated from the Company's own accounts, in accordance with the Company's regulatory obligations.

These funds are not protected in the event of insolvency. For additional information, You can click here - Protection of customer funds. It is Your responsibility to notify the Company immediately of a lost or stolen payment method, or of any change in the payment method; any losses and damages caused due to Your failure to provide such immediate notification will be solely borne by You, and We will not be liable for any such losses and damages.

Any Inactive Account will be charged with an administrative fee equivalent to 5 five Euros per month, provided the Company has notified You 30 thirty days prior to Your Account becoming Inactive, that such fees will be incurred; the maximum amount of fees thus incurred will be the balance of Your Account. If You have not logged into Your Account for a period of 30 thirty months, Your Account will be deemed a Dormant Account, in which case the Company shall remit the balance of Your Account after deduction of the charges referred to in this section to You, or to if You cannot be satisfactorily located - to the Malta Gaming Authority.

For the avoidance of doubt, the Company is under no obligation to accept Your request, and such request will be reviewed in accordance with the relevant facts and circumstances and the provisions of these Terms and Conditions. You may ask at any time to close Your Account by sending an email to the Company's customer support at customersupport instantgamesupport.

The Company's default user history presentation provides only part of the game history; if You wish to receive all of Your game history, please contact the Company's customer support at customersupport instantgamesupport. Withdrawals When You request a withdrawal, the funds requested are transferred to the payment method s You initially used to deposit. In case where Your payment method is not available for withdrawal due to third party's policy's restrictions, the withdrawal will be made to another payment method available to You.

If You have outstanding deposits, the Company reserves the right to postpone or halt withdrawal payments until all deposits are received and confirmed. Should Your bank or payment method charge a processing fee in connection with the withdrawal, the payment of this fee is Your responsibility.

In a case where We cease to offer Our Services in a specific jurisdiction, a reasonable processing fee beyond that stated in section 7 may be charged to You upon withdrawal. We may, at Our sole discretion, increase these limits to Our valued Players. Visa credit and debit card withdrawals are not available in certain countries due to local issuer restrictions. MasterCard and debit card withdrawals are not available due to issuer restrictions.

Skrill, Webmoney and Qiwi may only be used as a withdrawal option in case a successful payment was done previously. Some methods are only available in certain countries and with certain currencies. For further information please contact Our customer support via LiveChat or e-mail at: You may be asked to show one or more of the following documents or additional documents not listed below to Us: A clear, legible copy of both sides of the card is required.

For security reasons, the middle eight numbers on the front of the card and the three-digit code on the back of the card's copy must be crossed out. This can come in the form of a recent utility bill or credit card statement that shows Your full name and address as listed in Your Account. For credit card statements, the middle eight numbers on the front of the card and the three-digit code on the back of the card must crossed out for security reasons. A recent photographic identifying document is required in order to process Your first withdrawal.

The ID can be a copy of a valid passport, driver's license or national ID card. Your name, photograph and signature must appear on the copy sent to Us. In some cases, You may be asked to have Your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy. Should false or misleading documentation be provided, and concerns arise in connection with AML or similar issues, then the Company may suspend Your Account including freezing all funds deposited within and void all bonuses, winnings and bonus winnings.

Without derogating from any other provision in these terms and conditions, before any withdrawals are processed, Your play will be reviewed for any irregular playing patterns. In order to make a withdrawal, click on the "Cashier" icon, followed by the "Withdrawal" option. The select Your preferred withdrawal method, fill out the relevant form as per the withdrawal method chosen, click "Withdraw" and the withdrawal process will begin. Please be advised that all cash out requests will appear as "Pending" for 3 business days for Swedish Players - 24 hours , during which time You can cancel the request.

In order to cancel Your withdrawal request, go to the "Cancel Withdrawal" tab and click "Cancel" next to Your withdrawal amount. After 3 business days for Swedish Players - 24 hours , the status of Your withdrawal request will change to "Processing" and You will no longer be able to cancel it.

You will receive an email notification once Your request has been delivered and the funds have been transferred to You. For assistance with withdrawals or any other matter, feel free to Contact Us Below are the methods which You can use to withdraw funds from Your Account.

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